Verified by Visa & MasterCard SecureCode
What is Verified by Visa / MasterCard SecureCode?
Verified by Visa / MasterCard SecureCode (depends on your card type) ensures that you can make safe online payments at participating internet shops with your Citi credit card. An extra personal password protects you against fraudulent online use of your activated Citi credit card.
Back to top
How can I register for Verified by Visa / MasterCard SecureCode?
No advance registration is required. It suffices to activate your Citi credit card for this service during internet shopping at a participating merchant.
Back to top
How do I activate my Citi credit card for Verified by Visa / MasterCard SecureCode?
During your first online purchase you will be asked to confirm your identity by answering several safety questions (confidentiality of this information is of course assured through the site’s security) and then be requested to create a personal password. You must of course use your password wisely and keep it secret.
Once your card has been activated, all participating internet shops can recognise you as a card holder. You will be asked to give your password during future online purchases. This confirms that you are the authorised card holder and your payment can be made. The merchant will not get to see your password.
Back to top
What can I do if I have questions during the activation process?
Contact the Credit Card Service on 02/774.55.55, weekdays from 8 am to 8 pm and Saturdays from 9 am to 5 pm.
Back to top
Why do I need to provide personal information during the activation?
The information you provide is compared to the information we have of you. With this safety measure, we can be sure that you are the real card holder. For extra certainty we ask you to give the expiry date of your Citi credit card and the CVV2-code (Visa) or CVC2-code (MasterCard) at the back of your card. With this, we verify whether you are actually in possession of the card that is activated.
Back to top
Can my personal information be used without my permission?
Definitely not.
Your information is only used in accordance with Visa / MasterCard and Citibank’s privacy policy.
Back to top
How does Verified by Visa / MasterCard SecureCode protect me?
You create a personal password that only you know. By giving the correct password during an online payment, you confirm that you are the authorised card holder and your payment can be made.
Back to top
Does the service file cookies on my computer?
No, the service only uses ‘session cookies’, which are filed on your computer temporarily and are automatically deleted when you log out or interrupt the connection.
Back to top
Where can I view the ‘General conditions of Verified by Visa / MasterCard SecureCode’?
You can view these upon activation. By activating your Citi credit card for Verified by Visa / MasterCard SecureCode, you automatically accept the ‘General conditions of Verified by Visa / MasterCard SecureCode’.
Back to top
How does the internet shop know that my credit card is protected via Verified by Visa / MasterCard SecureCode?
In the event of an online payment, you first need to state your Citi credit card number. When you have activated your card for Verified by Visa / MasterCard SecureCode, your card number will be recognised automatically, after which the window will appear with your Personal Message and ask for your password.
Back to top
How does Verified by Visa / MasterCard SecureCode work?
You must first activate your card for this service. If you then want to make an online payment at a participating shop, you will be asked for your password.
- In the event of a correct password, Citibank will confirm online that you are the authorised card holder and your payment will be made.
- If you enter your password incorrectly several times, you will have to identify yourself again by means of the security questions and create a new password. Should your Verified by Visa / MasterCard SecureCode access get locked, call the Credit Card Service on 02/774.55.55 (weekdays from 8 am to 8 pm and Saturdays from 9 am to 5 pm).
Back to top
How do I use my password?
When you want to pay for a purchase made at a participating internet shop with your Citi credit card, a window will appear asking for your password. After you have checked the information of your purchase and after you have verified whether your Personal Message is correct, simply insert your password to conclude the purchase.
Back to top
How does the internet shop know whether my password is correct?
The internet shop checks your password electronically at Visa / MasterCard and Citibank during each purchase. This is done after you have stated the number of your Citi credit card on the purchase form. If you then insert the correct password, Citibank will automatically send an authorisation to the internet shop and your payment will be completed. This process is fully protected and invisible to the internet shop.
Back to top
What can I do if I have forgotten my password for Verified by Visa or MasterCard SecureCode?
Click on ‘forgotten password?’ in the window that asks for your password. You will have to reconfirm your identity by answering the safety questions and can then create a new password.
Back to top
How can I change my password for Verified by Visa / MasterCard SecureCode?
Click on ‘forgotten password?’ in the window that asks for your password. This option enables you to insert a new password (after you have reconfirmed your identity by answering the safety questions).
Back to top
What is the Personal Message?
The Personal Message is a message you need to give when creating your password. A window will appear asking you to give your password during each online purchase. This window also shows your Personal Message. The Personal Message is your guarantee that you are communicating with Citibank and only Citibank passes on your password.
If the Personal Message in the pop-up window is incorrect, then do not give your password, but contact the Credit Card Service on 02/774.55.55 (weekdays from 8 am to 8 pm and Saturdays from 9 am to 5 pm).
Back to top
How can I change my Personal Message?
Click on ‘forgotten password?’ in the window that asks for your password. This option enables you to insert a new Personal Message (after you have reconfirmed your identity by answering the safety questions).
Or you can contact the Credit Card Service on 02/774.55.55, weekdays from 8 am to 8 pm and Saturdays from 9 am to 5 pm.
Back to top
What do I need to do if my Personal Message is incorrect?
Do not enter your password, but contact the Credit Card Service on 02/774.55.55 (weekdays from 8 am to 8 pm and Saturdays from 9 am to 5 pm).
Back to top
What must I do if no Verified by Visa / MasterCard SecureCode window appears in the event of an online payment?
You can do the following:
- Check whether you are using an activated card.
- Check whether the internet shop is a participant of Verified by Visa / MasterCard SecureCode.
- Check whether your system blocks pop-ups. If necessary, switch off the software that blocks pop-ups.
Contact the Credit Card Service on 02/774.55.55 (weekdays from 8 am to 8 pm and Saturdays from 9 am to 5 pm) after you have double checked the points above.
Back to top
Can I also pay online at internet shops that do not ask a password for Verified by Visa / MasterCard SecureCode?
Yes, but your payment will not be protected.
Back to top
Does Verified by Visa / MasterCard SecureCode also secure my purchases from internet shops that do not offer Verified by Visa / MasterCard SecureCode?
You can use your Citi credit card to pay in internet shops who do not offer Verified by Visa / MasterCard SecureCode, but your payment will not be protected.
Back to top
Can I get an overview of the transactions I have made with Verified by Visa / MasterCard SecureCode?
Via Citibank Online you can view all your transactions since your last card statement.
Back to top
Can a merchant use my credit card several times when I only make one purchase?
No, that’s impossible.
You confirm a certain purchase through your personal password.
Back to top
How can I be sure that my credit card number is not misused?
Your online payments at participating internet merchants are secured through Verified by Visa / MasterCard SecureCode. With your personal password, you confirm that you are the rightful cardholder and your payment will go through. This process is secured and invisible for the merchant.
Back to top
Who do I need to contact when something goes wrong and I presume my transaction went though several times?
Contact the Credit Card Service on 02/774.55.55, weekdays from 8 am to 8 pm and Saturdays from 9 am to 5 pm.
Back to top
Who do I need to contact if I presume that my card was used fraudulently?
Contact the Credit Card Service on 02/774.55.55, weekdays from 8 am to 8 pm and Saturdays from 9 am to 5 pm.
Back to top
Can I use Verified by Visa / MasterCard SecureCode on any computer?
Yes, you can.
You do not need to install any special software. You can always pay online with your password and always rely on extra protection thanks to Verified by Visa / MasterCard SecureCode.
Back to top
Where can I pay online with Verified by Visa / MasterCard SecureCode?
More and more shops are joining Verified by Visa / MasterCard SecureCode every day. Click here for the list of participating internet shops.
Back to top
|
